Frequently Asked Questions

Cases are packages containing cosmetic items for games—mainly decorative skins. They are purely for entertainment purposes and do not represent an official currency or any form of investment.

Our platform is intended strictly for adults (18+). It is prohibited for minors to use this service.

Simply create an account, top it up using one of our available payment methods, and open the case you're interested in. You can store the items in your profile or exchange them according to our Terms of Service.

Yes. We use SSL encryption and trusted payment operators, ensuring your transactions are secure.

Top-ups are processed through our partners:

• Stripe
• NOWPayments
• Skinsback

You can pay by card, online bank transfer, cryptocurrencies, and other methods depending on the payment operator.

No. According to our Terms of Service, we do not accept refunds. Purchased items and account balances cannot be returned or converted back into cash.

No. All skins and decorative items on our site are purely for entertainment purposes and do not hold any official market value or act as a form of currency.

No. We do not provide any form of gambling, betting, or financial risk. Our cases are purely for entertainment.
Read our full stance on the topic here.

Yes. Certain items might be out of stock. In such cases, there may be a delay in fulfilling your request. We'll keep you informed via system notifications.

Yes. We reserve the right to suspend withdrawals of virtual items, especially if there's a suspicion of TOS violation or for legal requirements (e.g., KYC/AML). We may ask you for identity verification — refusal may lead to account suspension.

The Upgrader system works based on predefined chances of upgrading items. If successful, the user receives the item they selected. If unsuccessful, the user loses the used items but receives compensation in the form of cashback – 25% of the value of the lost items (if the system cannot find an item of that value) or an item of similar value.

After clicking "Exchange," your item will be sent to your library (e.g., Steam), as long as there are no delays, your profile is public, and you don't have a trade ban.

Direct trades between users on our platform are not possible. However, you can use Steam’s trading system after transferring items to your Steam account. Remember to protect your login details and be cautious with any third-party trading.

To receive a daily case, you must meet the following conditions:

Add one of these tags to your Steam profile:

• cstorm.pro
• cstorm.pl
• casestorm.pro
• casestorm.pl

Make sure your Steam profile is public and that your playtime in CS2 is visible.

After making these changes, log out and log back in on our website so the system can verify them.

If you still have issues, give Steam some time to update your profile, then try again.

We have implemented SSL encryption, secure logins, and strict data processing procedures. For details, please check our Privacy Policy.

We encourage you to review our Terms of Service, Privacy Policy, and user feedback. We only partner with reputable payment providers.

Every week, we reward active players:

• 1st place – 100 wPLN Voucher
• 2nd place – 50 wPLN Voucher
• 3rd place – 25 wPLN Voucher

Even bigger prizes for the top performers:

• 1st place – 500 wPLN Voucher
• 2nd place – 250 wPLN Voucher
• 3rd place – 100 wPLN Voucher

Go to the "Help" section and fill out the ticket form. Our support team will reply to your inquiry as soon as possible.

Monday through Friday from 9:00 AM to 6:00 PM. On weekends, support is available depending on team availability.